Refund policy

Damages During Shipping

We aim to package and/or palletize products to the safest standards to avoid any damages from our warehouse to your shipping address.

Under most carriers and transporters, liquids are not insurable, meaning that we cannot claim any amount for the value of a damaged drink. This means that we cannot refund you for drinks that were damaged during shipping.

Returns

If you are returning a product that we deem is legally still sellable, you must repackage and ship the items back to our facility. You are then liable for any damages during shipping. Once the return is received, our staff will inspect the items for any issues.

If the products are received in their original state, we will issue a credit to you, or a refund to your original form of payment.

A 25% restocking fee on the total amount returned (before taxes) will apply for administration and handling. This fee will be deducted from your credit or refund.

Refunds

If something goes wrong with your order, please contact us by email at sales@exoticswholesale.com, stating what went wrong, and how you'd like us to rectify the situation. Please provide us with sufficient pictures. Once your email is received, we will also notify you of the approval or rejection of your refund within 5 to 10 business days.
If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your account, or your original method of payment, within 5 to 10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@exoticswholesale.com.

Sale items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.